Frequently Asked Questions

General Information & Ordering

Yes! Each piece is handcrafted in our studio by skilled artisans. We collaborate with select artists to create unique pieces. Due to the handcrafted nature, slight variations in size, color, and finish are natural and make each piece one-of-a-kind.

We accept all major credit cards and debit cards through our secure payment processor, PayPal.

Simply browse our collection, add items to your cart, and proceed to checkout. Create an account or check out as a guest, enter shipping information, and complete payment.

Shipping & Delivery

Orders are processed within 1-3 business days.

Yes! We offer free shipping on orders over $100 within the continental United States. Selected individual items also qualify for complimentary shipping. Please check product details for eligibility.

We currently ship to:

  • United States
  • United Kingdom
  • Germany
  • France
  • Spain

For other locations, please contact our customer service.

You’ll receive a tracking number via email once your order ships.

Returns & Refunds

Due to the nature of our products, we maintain a strict no-return policy except for damaged or incorrect merchandise. Find more information on Refund Policy.

Contact us at [email protected] within 24 hours of delivery with clear photos of:

  • The damaged package
  • The damaged merchandise
  • The shipping label

Approved refunds will be processed to the original payment method. Original shipping costs are non-refundable.

Product Care & Quality

All our pieces are crafted using high-quality, non-toxic materials and food-safe glazes. Each piece undergoes rigorous quality testing.

As each piece is handcrafted, slight variations in size, color, and finish are natural and should be considered a mark of artisanal quality. These variations make each piece unique.

Clean with mild soap and warm water. Avoid extreme temperature changes and harsh cleaning products.

Privacy & Security

Yes, we use industry-standard SSL encryption to protect your personal and payment information.

Yes, all orders are shipped in plain packaging without any identifying product information.

We follow strict privacy protocols and never share your information with third parties. For details, please review our Privacy Policy.

Legal Disclaimer

All products are intended for legal use only. Purchasers must comply with all applicable local and state laws. Ceramicove and its associates are not liable for any misuse of products.

Need More Help?

Contact our customer service team at [email protected]
Hours: Monday-Thursday 8:00 am – 4:00 pm, Friday 9:00 am – 5:00 pm